| Fulfillment Services |
PMA |
Other Fulfillment Companies |
| Receive orders electronically: |
Included |
Included |
| Manage continuity (auto-ship) programs: |
Included |
Extra Charge |
| Receive orders via mail order: |
Included |
Extra Charge |
| Process credit cards, including multi-pay programs: |
Included |
Extra Charge |
| Receive products: |
Included |
Extra Charge |
| Maintain order database: |
Included |
Included |
| Produce shipping labels: |
Included |
Included |
| Coordinate and insert all bounce back materials: |
Included |
Extra Charge |
| Prepare international shipment documents: |
Included |
Extra Charge |
| Pick, Pack and Ship merchandise: |
Included |
Included |
| Receive return packages: |
Included |
Included |
| Inspect returned merchandise: |
Included |
Extra Charge |
| Update customer database for returns: |
Included |
Extra Charge |
| Issue customer credits: |
Included |
Extra Charge |
| Restock undamaged return merchandise: |
Included |
Extra Charge |
| Respond to chargebacks: |
Included |
Extra Charge |
| Make bank deposits: |
Included |
Extra Charge |
| Answer customer service phone calls: |
Included |
Extra Charge |
| Respond to all customer e-mail correspondence: |
Included |
Extra Charge |
| Provide customers with the ability to look up their own orders 24 hours a day via the web: |
Included |
Extra Charge |
| Shipment confirmation e-mails on each order: |
Included |
Extra Charge |