Our Purpose
ful’fill’ment: the act of completing something
Since 1988, PMA Fulfillment has regarded our clients’ operations as much more than picking, packing and shipping. We understand the importance of completing the experience with your customers so they come back to you again and again and again.
That’s why we don’t just focus on our client’s business at the end of the process, but optimize and integrate operations strategy all the way through the order cycle, sending information to your company’s enterprise system. We ship solutions.
Our Passion
We’re committed to understanding your whole business, not just from an operations standpoint. We connect the operations strategy to your overall business process. It’s not just our vocation, it is our passion!
Please take a moment to meet our team of dedicated fulfillment professionals:
Lloyd Barger, President, OwnerSHIP. As a senior executive with DHL, Lloyd managed IT Operations for their European division. He knows integration is key to seamless business functionality and he has brought that vision to PMA. His experience in Making Ship Happen positions your business to grow with seamless IT integration and operational management excellence.
Karen Sheriff, Human Resources Director, MentorSHIP. Karen set up a centralized recruitment function for Honeywell in the Czech Republic, placing nearly 800 people in positions. She ensures PMA has a wide array of staffing options from seasonal to sudden and helps our clients maximize their use of our facility and staffing with light assembly, kitting, packaging and more.
Joe McMahon, Operations Director, LeaderSHIP. Joe’s 20 years in warehouse management, international shipping and 12 years of supply chain management experience are great assets to our clients. He is passionate about streamlining operations to achieve continuous process improvement and create seamless data integration.
Lynn Arcaro, Client Relationship Manager, RelationSHIP. Lynn has over 30 years of industry experience ranging from call center management to direct response fulfillment. She understands what’s important in the fulfillment process and how to help our clients make their ship happen.
Jim Garmin, Operations Manager, WorkmanShip. Jim’s 15 years of experience in warehouse management bridges the space between physical execution, the heart of our operations, and the quality control mechanisms which interface with our order data management systems. He manages the flow of work in the warehouse, prioritizing jobs and maximizing the resources on hand.
Marcia Karasek, Business Development Director, EntrepreneurShip. Marcia’s diverse career experience helps PMA’s prospective clients understand how the Operations Side of their business can be improved to meet their financial and growth goals. Her dedication to each prospective client helps them discover every possible advantage to improve their operations and their bottom line.
Our Commitments
Seamless Data Integration
We understand the importance of having the right data available. What is needed is the integration of vital data back into your existing enterprise system. We understand the urgency of your business challenges and the need to effectively respond with solutions that make sense and address your needs.
- PMA’s leading edge data integration allows your system to talk directly to ours for order processing and shipment confirmation status. If your product is going to retail markets, we can handle your XML, EDI or value added network orders.
- Comprehensive data transparency and security: You need to know what’s happening with your business information from end-to-end and every step of the way. We make order management happen and keep all of your data securely available to you.
- Business Process Integration: Your business has your own unique way - “how we do things here”. We make fulfillment work your way, not ours. PMA is dedicated to integrating into your business process, not adding to your process.
Fulfillment Cost Optimization
We understand that looking at both the parts and the whole is essential to deliver the optimal total cost of fulfillment for your business.
- Location! Location! Location! - It’s true in real estate and it’s true in fulfillment. Cost leverage comes from considering all of the elements in the fulfillment equation, including where your fulfillment center(s) should be located. We have your largest customer bases covered with bi-coastal locations. PMA can help you implement and optimize a split-inventory and zone skipping shipping strategy -- a smart way to improve margins. Phoenix is a nexus of shipping hubs and a stragegic location for your operations base.
- Inventory Management - your bi-Coastal operations can gain new efficiencies with inbound West Coast shipments. PMA leverages a depth of international receiving expertise to streamline inbound freight and cross dock processing.
- Total Cost of Fulfillment – As with the examination of a bill-of-materials cost, it is not just the cost of each item, but its value that is important. The same is true with fulfillment costs, when working with PMA. Years of industry experience allow us to be proactive in awareness of opportunities for process improvement, problem solving and the adoption of new technologies. We carefully consider all of the costs from materials, to direct labor, to overhead to ensure you can achieve the optimal price for our services. Our pricing is competitive because we are careful in our cost containment.
Passionate Client and Customer Service
It’s easy to tell you that we really, really, really care about both our clients and their customers, because we do! It’s not just a procedure or a policy at PMA; it’s a fundamental principle and value for every one of our team members. Just as your business may measure customer service success not only by profitability, but by the numbers of positive emails and letters of appreciation, so does PMA measure its client services by the trust in our relationship and our ability to SHIP on every level..
- Program/Project Management - Your first encounter with us after you become a client is with our Client Services area, where you will be assigned a dedicated Project Manager to implement every detail of the transition to your outsourced operations.
- Customer Service - Your customers are our customers. Once you become a PMA client, we are you! Every member of our team understands the importance of listening to your needs. Whether or not we handle your customer service business, our business is servicing your customer.
- We’re big enough to handle any size program and small enough to give the personal attention to your business 1-to-1. Every member of our team listens carefully to what we must do to serve you! Your business needs a partner who can be responsive and responsible for implementing changes to support your growth.
Contact PMA Fulfillment at 888.638.8782
today to experience our Purpose, Passion
and Commitment to Your Business!
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