Complete customer service is our primary focus. PMA Customer Service Representatives in our on-site call center answer our clients' inbound phone calls and e-mails, providing the connection between PMA clients and their customers. Our clients’ customers can also lookup the status of their orders 24 hours a day on a separate website that we created specifically for this purpose. We are proud to be the only full service direct response fulfillment center to offer all three forms of customer service.

PMA Customer Service Team is solely comprised of full-time employees located on-site who are well trained on our clients' products. Your customers will not even be aware that they are contacting a third party call center, and they will get the respect and responsiveness that they deserve.

We have found that courteous, well-trained customer service representatives can often save potentially lost sales and returns. Furthermore, our reps are all trained to convert leads into revenue, entering orders directly into our order taking system for seamless processing.

Most other fulfillment centers charge separately every time a customer contacts them. As such, they are actually provided incentive to delay order shipment, knowing that it will drive very profitable calls into their center! These delays in shipment frustrate customers, increase cancellation and return rates, and delay cash flows.

Since we include our expert customer service into our regular fulfillment pricing, we have every incentive to get orders shipped to your customers in a timely, accurate manner every day. This is a win/win situation for our clients and their customers.