 Project Management
PMA’s professional management team will coordinate and oversee the successful implementation of your program. We will also coordinate and exchange information with any third party suppliers you engage to ensure we keep to implementation timelines. Throughout the life of your program, we will continue to manage the flow of information and any changes you prescribe.
Customer Services Center
PMA’s customer service team can provide post-sales phone and email support to answer a variety of inquiries about your offer, products, and terms. Because we are closely aligned with your product distribution we are also ideally suited to address any aspect of shipping and returns processing according to your program and policies.
Order Management
PMA’s order management system was designed specifically for us based upon our many years of experience in the direct response industry. We use it to process your orders from receipt to fulfillment and feed our customer service team as well as our on-line reporting system. But, most importantly, it has the flexibility to accurately manage many variations in program designs, including several variations of multi-pay and delayed billing offers, and free trial offers. In addition, our systems that manage continuity, auto-ship, and membership programs are unparalleled in the industry. Our set-up is specific for each client to accurately guide each order through processing to reflect your specific program’s design. And when your program calls for retail distribution we are already to go with EDI providers.
Merchant Processing
PMA’s merchant processing service presents credit card charges from your customers directly to your merchant processor on your behalf. Funds never pass through a PMA account and all transactions are passed through secure, encrypted, transmissions. Whether your program takes orders on the web, through a call center in real time or batch mode, or any combination of these, PMA can receive and process your transactions efficiently following your rules. PMA can also follow- up on declined credit cards for your orders and your multi-pay and auto-ship programs. We will even respond to any charge-back inquiries on your behalf strictly following your guidelines as well as banking guidelines.
Returns Processing
Accurate and timely returns processing is important to maintain high customer satisfaction as well as maximizing inventory flow and minimizing the expense of customer service inquiries and credit card charge-back challenges. PMA processes all returns according to your instructions within 24 hours.
Kitting
This is truly a customized service. PMA can provide a variety of light assembly, retrofitting, special packaging tasks, and shrink-wrapping services for both consumer and retail distribution. We can support your project in bulk services or with just-in-time delivery for your project.
Reports
At PMA we know that data on can make or break a program. In addition to what is shipping, when, and to where, we understand your need for quick access to accurate information to see what is working, what isn’t working, what your customers are asking about, and their reasons for returns. You need to know your credit card decline rates on orders and especially on any of your free trial offers and multi-pay programs. If you are running continuity and auto-ship programs you will want to know your “stick” rate to project future revenue as well as to enhance your after sale promotions.
PMA provides you with a variety of standard reports developed specifically for direct response and retail distribution programs that you can access 24 x 7 at our secure web portal. But even better, we can provide you with customized reports specific for your program, or with data files you can import into your systems for further analysis.
Pick, Pack & Ship
Getting your products packaged and shipped quickly and accurately is our top priority. We can help you with customized packaging solutions and also help you find the best shipping method to balance shipping cost and speed of delivery, whether it’s domestic or international.
Auto-Ship / Continuity Management
PMA can manage your continuity program to ship recurring shipments on your cycles whether it is the same products each period or different products for each cycle. Periods are flexible from every two weeks to every other month or even annual subscriptions.
Exception Handling
Incomplete addresses, last minute changes, problems with orders? No problem for PMA. Our team will handle these issues expediently to make sure the orders can go out quickly.
EDI
Whether you have products ready for retail distribution or plan to do this in the future PMA is ready for you. We handle EDI transactions everyday to some of the largest retailers in the country and know how to get the details right to have your shipments delivered just as prescribed.
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