PMA will take electronic files from telemarketers, internet sites, or directly from our clients.
These are accounted for and batched to ensure accurate input into our proprietary fulfillment system.
Many of our clients utilize continuity programs for their customers in order to increase retention and profits.
This is a perfect solution in several industries, such as nutraceuticals. PMA can automatically charge your
customers on a recurring basis and ship product accordingly. If customers choose to opt out, they simply call
us and we will cancel the continuity program, in accordance to your guidelines. PMA will also process installment
payments according to your specifications.
PMA fulfills telephone and mail-generated orders, using your address or ours.
We batch all incoming orders to ensure accuracy, efficiency and prompt fulfillment.
A system of counts and edits ensures the complete accuracy of all orders before they
are entered into our automated manifest system. At your request, we will deposit funds
into your account or mail all checks to your location.
Merchant accounts can be one of the most difficult ingredients to obtain for a successful direct
marketing project. PMA has partnerships with several financial institutions that provide services
for the direct response industry. PMA will work with your merchant bank to transmit files electronically
on a daily basis. Upon acceptance, the funds are sent electronically to your account, and we will fulfill
the order promptly. For declines, PMA will take any action that our clients request, including corresponding
directly to the customer via letter, e-mail, or telephone.
PMA handles numerous types of picking, packing and shipping. This includes products, catalogs, premiums, literature,
and bulk shipments to retailers. All lines are serviced by our computerized manifesting system for accuracy and
prompt delivery. We prepare the paperwork and ship using a variety of methods, minimizing shipping costs based
on our client's requirements for delivery speed.
Due to our large shipping volume, we have been able to negotiate favorable contracts with shipping companies who partner
with US Postal to deliver packages into customers' homes at favorable rates. This can bring significant savings, compared
to freight companies such as UPS and Fed Ex, while still maintaining package tracking and reasonable delivery times.
PMA will process your product returns. We will examine incoming product and make a determination whether the
product can be put back into stock, according to your specifications.
PMA will handle special requests whenever possible. We can re-label products, perform assembly and kitting services,
gift wrap products, or put special inserts into your deliveries. Let us know how we can be of service to you.
Professional Marketing Associates' seasoned veterans offer consulting services to our clients. A great deal of front end work is necessary for a successful project, and our team of industry experts offer solutions to make your campaign profitable from inception to completion.